Shipping & Returns

Production
Where orders are not in stock or are of a custom design they are made to order. Production time is typically 1 week or less but may take longer depending on circumstances. If you enquire before ordering we can advise how long production will take.

Xmas
Production time in December/January may be as long as 4 to 6 weeks. It is recommended to order items that are already in stock during this time.

Shipping
Delivery is arranged with the customer after products are ordered and takes place on a mutually agreed day and time. Typically deliveries take place within 3 days of the products being ready for shipping (production time may also apply) but can take longer. Please enquire if you would like clarification before ordering.

Delivery is only currently available in the wider Auckland area.

Orders will not be shipped before payment has been received.

Returns
Should you change your mind we will happily provide an exchange or money back subject to the following conditions;

  • - Proof of purchase be provided in the event we are unable to identify your order
  • - The goods are returned within 30 days of delivery
  • - The goods need to be in their original condition
  • - Freight is arranged by the customer and at the customers expense

If goods are faulty we will happily provide an exchange or money back subject to the following conditions;

  • - We are required to in order to meet our obligations under the Consumer Guarantees Act; OR we agree that the product has failed to meet reasonable expectations at our own discretion
  • - Proof of purchase be provided in the event we are unable to identify your order